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By Need

Network Operations Cloud Computing Compliance Remote Monitoring Data Consolidation Continuous Monitoring DevOps IT Consolidation CyberSecurity

By Industry

Enterprise Banking & Finance Health & Human Services

Certifications & VPATS

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Compliance

DISA STIG FISMA NIST RMF

Support

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Educational & Technical Resources

eBooks Case Studies Whitepapers Webcasts Documentation

News & Events

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Streamline remote support to increase productivity, remove bottlenecks

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Web Help Desk® abilities surrounding ticket automation and routing, the approval process, internal tickets, and parent/child ticketing have all contributed to greater efficiencies.

Ryan Calhoun Help Desk Technician, Central Florida Expressway Authority

SolarWinds solutions simplify and automate service requests, offer greater network visibility to support remote employees

Reduce support workload

Improve remote employee support, simplify and automate service requests, and improve service levels with remote administration and control IT solutions.

Full-stack visibility

Support performance monitoring with end-to-end visibility into your organization’s infrastructure and applications to monitor capacity and performance.

Support capacity planning

Identify issues and troubleshoot infrastructure performance to support capacity planning, configuration updating, network device upgrading, and more.

Remote control and systems management tools

Easy-to-use remote control and systems management tools for anywhere, anytime remote administration

Manage servers and multiple Active Directory domains remotely and connect to remote computers—inside and outside the firewall—with SolarWinds^® Dameware^® Remote Support. Deliver remote support quickly and securely, simplify Windows administration, and support remote Smart Card authentication and Interactive Smart Card login. Dameware cryptography is FIPS 140-2 validated.

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Feature Array1 Dameware Remote Everywhere

Secure, cloud-based remote support solution can connect to mobile phones, tablets, or workstations

Deliver on-demand remote support from anywhere with a fast, simple, and lightweight cloud-based remote support solution, accessible from almost anywhere with an internet connection. SolarWinds Dameware Remote Everywhere includes advanced encryption and multi-factor authentication, supports multiple languages, and offers essential endpoint support for everything from desktops to mobile devices.

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Feature Array2 Dameware Remote Everywhere

Web-based help desk and IT asset management software to simplify management with ticketing automation

Easy-to-use, web-based help desk and IT asset management software. Simplify help desk management with ticketing automation. Supports FIPS 140-2 compatible cryptography. Integrates with Dameware Remote Support and SolarWinds network management and application monitoring software.

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CASE STUDY

Take the frustration out of tech support

Higher education institution relies on SolarWinds Web Help Desk® ticketing and asset management software to provide better service to their users.

Find Out Why

SolarWinds simplifies the acquisition process for IT management solutions

SolarWinds cost-effective solutions are easy to procure, implement, scale, and maintain

SolarWinds simplifies procurement for Public Sector clients on the federal, national, central, state, and local levels. We also offer free trials of our products. Find out which SolarWinds IT software for the Public Sector is available on the GSA Schedule (GSA Schedule Number: 47QSWA18D008F, Contract Owner: Carahsoft), NASA SEWP V Contract # NNG15SC03B/NNG15SC27B, ITES-SW2 Contract # W52P1J-20-D-0042 via Carahsoft, and more.

How to Buy

Resolve issues

Across miles, locations

I’m the primary IT support at a small rural critical access hospital which includes five satellite clinics within a 45-mile radius. Dameware® enables me to troubleshoot and resolve issues that previously would require a 15- to 30-minute drive in some instances.

David Rogers, IT Director, Quitman County Hospital

96%

of the Fortune 500®1

31

Awards in 20222
300K+

Customers worldwide3

1
https://www.solarwinds.com/company/home
2
https://investors.solarwinds.com/news/news-details/2022/SolarWinds-Awarded-for-Product-and-Industry-Excellence-in-First-Half-of-2022/default.aspx
3
https://investors.solarwinds.com/financials/sec-filings/sec-filings-details/default.aspx?FilingId=15606846

Take a deep dive into SolarWinds Public Sector solutions

Service Desk IT service management solution for employee IT services

Cloud-based IT help desk for access to service requests, changes, and other IT service management items from any location.
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Hybrid Cloud Observability creates a single source of truth—across IT silos

Compliant-ready solutions in complex environments for visibility across on-premises, cloud-connected, hybrid settings.
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Web Performance Monitor to securely troubleshoot application performance

Secure monitoring of internal web applications, such as CRM, ERP, HR, supply chain, and help desk, from within your firewall.
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Learn more about remote Web Help Desk and support solutions

Secure, budget-friendly solutions for Public Sector challenges.

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